What we collect, why, and what you can do about it.

This Privacy Policy explains how Mohan Jewels LLC ("we," "us," or "our") collects, uses, stores, and protects information you provide when you visit www.mohanajewels.com or purchase from us.

By using the Site, you agree to this Policy. If you do not agree, please do not use the Site.

Information you give us directly:

• Name, email, phone number, billing and shipping addresses
• Payment details (processed by our payment partners — we don't store card numbers)
• Account credentials, if you create an account
• Order history and product preferences
• Custom design briefs, photos, and references you share with us
• Messages, reviews, and any other content you submit

Information we collect automatically:

• Device type, browser, operating system
• IP address and approximate location (city/region level)
• Pages you visit, time on site, links you click
• Referring URL (the page that sent you to us)
• Cookies and similar tracking technologies (see Section 7)

Information from third parties:

• Order and fraud-screening data from our payment processors
• Shipping confirmation data from carriers
• Marketing analytics from our advertising platforms (Meta, Google) when you arrive via an ad

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about purchases, returns, and customer service
• Send marketing emails (only if you've opted in — unsubscribe any time)
• Personalize product recommendations on our Site
• Detect and prevent fraud and abuse
• Comply with legal obligations (tax records, regulatory requirements)
• Improve our Site, products, and customer experience

If you are in the European Economic Area (EEA) or United Kingdom, we process your data under one of these legal bases:

• Contract performance — to fulfill your order
• Legal obligation — for tax records, fraud prevention
• Consent — for marketing emails, optional analytics cookies (you can withdraw consent any time)
• Legitimate interest — for site improvement, security, and fraud prevention (we balance this against your rights)

We share information with third parties only when necessary to operate our business:

We do not sell your personal information. Ever. Not to advertisers, not to data brokers, not to anyone.

We are based in the United States. If you are outside the U.S., your information will be transferred to and processed in the U.S. We use Standard Contractual Clauses (SCCs) and equivalent safeguards for transfers from the EEA, UK, and other regions with data protection laws.

Our Site uses cookies and similar technologies to:

• Keep you logged in and your cart populated (essential cookies — required for the site to work)
• Remember your preferences (language, currency)
• Analyze site usage (with your consent in regions where required)
• Show you relevant ads on other sites (advertising cookies — you can opt out)

You can manage cookie preferences in your browser settings or through our cookie banner.

Depending on where you live, you may have the following rights regarding your personal information:

• Access — request a copy of the data we hold about you
• Correction — fix anything that's inaccurate
• Deletion — ask us to delete your data ("right to be forgotten")
• Portability — receive your data in a machine-readable format
• Restriction — limit how we use your data
• Objection — object to processing based on legitimate interest
• Withdraw consent — for anything we process based on consent
• Opt out of sale — though we don't sell your data, this right exists under CCPA

To exercise any of these rights, email contact@mohanajewels.com. We will respond within 30 days.

We will never charge you for exercising your rights, and we will never retaliate (e.g., refuse service, charge different prices).

California residents have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect, use, share, and sell
• The right to delete personal information
• The right to correct inaccurate personal information
• The right to opt out of the sale or sharing of personal information (we do not sell)
• The right to limit use of sensitive personal information
• The right to non-discrimination

To exercise these rights, email contact@mohanajewels.com.

We keep your personal information only as long as needed:

• Order records — 7 years (required for tax purposes)
• Account data — until you delete your account, plus 90 days
• Marketing emails — until you unsubscribe, plus 30 days
• Analytics data — typically 14–26 months
• Customer support records — 3 years

After these periods, your data is deleted or anonymized.

We protect your personal information using industry-standard safeguards:

• SSL/TLS encryption on all Site traffic
• Encrypted storage of sensitive data
• Access controls limiting who at our company can see your data
• Regular security reviews and updates
• PCI-DSS compliance for payment processing (handled entirely by our payment partners)

No system is 100% secure. If a breach occurs that affects your data, we will notify you and the relevant authorities as required by law.

Our Site is not directed at children under 18. We do not knowingly collect information from children under 18. If you believe a child has provided us with personal information, contact us at contact@mohanajewels.com and we will delete it.

You can unsubscribe from marketing emails any time:

• Click "unsubscribe" at the bottom of any marketing email
• Email contact@mohanajewels.com asking to be removed
• Update preferences in your account settings

You will continue to receive transactional emails (order confirmations, shipping updates, customer service replies) regardless — these aren't marketing.

Our Site may contain links to other websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before sharing information.

We may update this Privacy Policy. The "Last Updated" date at the top reflects the most recent revision. Material changes will be communicated via the Site or email if you have an account. Continued use of the Site after changes constitutes acceptance.

Questions about this Privacy Policy or your personal information?

• Mohan Jewels LLC
• Privacy contact: contact@mohanajewels.com
• Customer support: support@mohanajewels.com
• Website: www.mohanajewels.com

If you are in the EEA/UK and have a complaint we cannot resolve, you have the right to lodge a complaint with your local data protection authority.