Clear terms. No surprises.
Returns within 30 days. Order cancellation within 48 hours. Every shipment fully insured. Backed by our lifetime warranty. Here's exactly how it works — written the way we'd actually explain it.
The headlines, in four lines.
How returns actually work.
Four steps. No forms to fill, no chat bots, no hold music.
Contact
Email us within 30 days of delivery. One sentence is enough.
We respond
Return instructions and a shipping label arrive within one business day.
Ship it back
Pack the piece in its original box. Return ships fully insured — that's non-negotiable.
Refund
Processed within 5–7 business days of arrival, less the 10% restocking fee.
In plain English.
What qualifies
Any in-stock piece, unworn, in its original packaging with all certifications included. You have 30 days from the day it's delivered to start the return. A 10% restocking fee is deducted from every approved return — this covers professional re-inspection, certification verification, and re-listing.
Custom and bespoke orders are final sale and cannot be returned. They are made specifically for you, and once production begins, the piece cannot be returned to inventory. Exchanges are not offered — if you'd like a different piece, please return your original order and place a new one.
What doesn’t
- Custom and bespoke pieces — final sale, no exceptions. They were made specifically for you.
- Pieces that have been resized, engraved, or altered after delivery.
- Items showing signs of wear.
Custom orders can sometimes be modified or repaired after delivery, even though they can't be returned. If your bespoke piece needs adjustment, write to us — that's a different conversation than a return.
The 10% restocking fee
A 10% restocking fee is deducted from every return. This covers professional re-inspection, certification verification, and re-listing — the work involved in bringing a piece back into inventory at its original quality standard.
The restocking fee does not apply to:
- Pieces that arrive damaged
- Pieces shipped to you in error
- Manufacturing defects discovered within the return window
Who pays for return shipping
| Reason | Return shipping |
|---|---|
| Defective, damaged, or wrong item shipped | We pay (insured) |
| Changed your mind | You pay (insured) |
Required: insured return shipping
All returns must be sent fully insured. If a piece is lost or damaged in uninsured transit back to us, we cannot issue a refund.
The 48-hour rule.
Cancellation policy is timed by when production begins on your piece.
Within 48 hours of placing your order
Free cancellation, full refund. Email us. We'll cancel and refund the original payment method within 5–7 business days.
After 48 hours
Cancellation is still possible if your piece hasn't yet shipped, but a 10% cancellation fee applies — the same as the restocking fee. This covers the production setup, quality inspection, and packaging that begins after the 48-hour mark.
Once your piece has shipped
Cancellation is no longer available. The order becomes a return, governed by the policy above.
Custom and bespoke orders
The 48-hour window applies to custom orders too — but once production begins on your piece, cancellation is no longer possible at any fee. Custom production typically begins between 48 and 72 hours after order confirmation.
When the money actually arrives.
| Payment method | Processing time |
|---|---|
| Credit & debit cards | 5–7 business days |
| PayPal | 1–3 business days |
| Store credit | Instant |
| Bank transfer | 3–5 business days |
A note on timing
Refund speed depends on your bank, not us — once we've processed it, it's out of our hands. If it's been more than 10 business days, contact your bank first, then us.
A policy that works for both sides.
Returns are accepted on unworn, in-stock pieces within 30 days of delivery, with a 10% restocking fee. Custom orders are final sale. Order cancellations are free within 48 hours of purchase, then subject to a 10% fee. Exchanges are not offered — please return and reorder. All shipments, in both directions, are fully insured. Every piece is backed by our lifetime limited warranty against manufacturing defects. Refunds are processed to the original payment method within 5–7 business days of arrival. If you have a question that isn't answered here, write to us.
100% insured shipping
Every shipment, both directions, fully insured against loss or damage.
Lifetime warranty
Every piece backed against manufacturing defects, for life.
Human responses
Written by people, usually within hours.